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Grand casino – Review of Hotel Grand Saigon, Ho Chi Minh City, Vietnam – Tripadvisor
Excellent1,158
Very good1,134
Average361
Poor115
Terrible63
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All reviews rooftop bar reception staff star hotel buffet breakfast city vietnam saigon district
stuart189
Melbourne, Australia
Reviewed November 3, 2018 via mobile
Stayed here 3 times with my family hotel staff, breakfast staff, check in staff were all fantastic but the casino staff are the rudest people I have ever met. Watered down drinks and looking down their nose at you.
Come for the hotel not the casino.
Date of stay: November 2018
Trip type: Traveled with family
Ask stuart189 about Hotel Grand Saigon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Monday, November 5, 2018
Dear Mr. Stuart,
Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always.
In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can.
Regarding to Grand Club casino, in the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.
Sincerely,
Lam Van Dat
Front Office Manager
MhPitt
Brisbane, Australia
Reviewed November 1, 2018
A very good hotel with a touch of luxury in great location with fantastic staff who communicate well in English .A good breakfast with a spread of Western and Asian food.I highly recommend this hotel.
Date of stay: October 2018
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Trip type: Traveled as a couple
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Sleep Quality
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Rooms
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Service
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Ask MhPitt about Hotel Grand Saigon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Friday, 2nd November 2018
Dear Mh Pitt,
Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always.
In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.
Sincerely,
Lam Van Dat
Front Office Manager
Reviewed October 31, 2018
The hotel’s location is absolutely ideal being so close to places you want to explore by foot in the surrounding area.
The staff were very professional and pleasant and allowing us to check in early was a real treat. The rooms are spacious and so are the bathrooms.
We really enjoyed the pool area. Having a swim after a hot day out was great.
The breakfast buffet had everything you’d want and more.
Date of stay: October 2018
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Trip type: Traveled with friends
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Value
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Rooms
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Service
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Ask SmillaRyde about Hotel Grand Saigon
Thank SmillaRyde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Friday, 2nd November 2018
Dear Ms. Ryde,
Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always.
In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.
Sincerely,
Lam Van Dat
Front Office Manager
Reviewed October 28, 2018
Stayed here many times when I visited HCMC during 2015-2017. I had the choice to stay at Sheraton or Le Meridien but I often picked this hotel. Worth the money. I love the breakfast buffet; you can find many choices. Complementary fruit in room. Good location near shopping center and many restaurants nearby.
Date of stay: November 2017
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Trip type: Traveled on business
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Value
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Rooms
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Service
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Ask Jane J about Hotel Grand Saigon
1 Thank Jane J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Friday, 2nd November 2018
Dear Ms. Jane J,
Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always.
In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.
Sincerely,
Lam Van Dat
Front Office Manager
Ioanissimos
Gold Coast, Australia
Reviewed October 27, 2018 via mobile
Great historic hotel built in 1930 but very up up date style with a classic feel and very well located in district 2. Happy hour on the Roof top is worth the visit for the views and 2 for 1 cocktails
Rooms are large well appointed and pool was not very crowded
Date of stay: October 2018
Ask Ioanissimos about Hotel Grand Saigon
Thank Ioanissimos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Friday, 2nd November 2018
Dear Loanissimos,
Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always.
In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.
Sincerely,
Lam Van Dat
Front Office Manager
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